Terms and Conditions
These Terms and Conditions govern your use of My Beauty Friend website located at mybeautyfriend.com.au and form a binding contractual agreement between you and My Beauty Friend ABN 23 771 760 310. By using this site, you acknowledge and agree that you have had a sufficient opportunity to read and understand the Terms and that you agree to be bound by them. If you do not agree to be bound by these Terms, please do not continue to use the site. These Terms were last updated in May 2026.
Delivery
We want your experience with us to be as smooth and positive from start to finish. To help ensure this, please take a moment to read the following important policies before placing your order.
We take pride in providing high quality beauty and personal care products.
1. Store Pickup
All orders via store pickup will receive a ready for pickup notification.
Due to treating clients back to back, we will arrange a time for pickup at My Beauty Friend (33 Woodburn St, Evans Head, NSW, 2473).
2. Delivery Information
We aim to process and dispatch all orders as quickly as possible. Shipping times may vary depending on your location and the courier service.
Standard shipping costs are charged at a flat rate fee of $12.95.
Express shipping costs are charged at a flat rate of $15.95.
We ship to all destinations within Australia via the Australia Post.
Once your order has been dispatched, tracking information will be provided where available.
3. Customer Responsibility
Customers are responsible for providing the correct shipping address at checkout.
Please ensure someone is available to receive the parcel at the delivery address. If you are unavailable during delivery hours, we strongly recommend using a secure postal box, parcel locker, workplace or an alternative safe delivery address.
It is your responsibility to inform us as soon as possible if an order does not arrive by emailing info@mybeautyfriend.com.au within a reasonable period. We will lodge an enquiry with the courier and advise you of any issues that are discovered.
4. Lost, Stolen or Delayed Parcels
We use all reasonable efforts to dispatch orders within 5 business days of the purchase date. Most Australian orders should arrive within 7 business days after dispatch depending on the destination.
We do not ship on NSW Public Holidays.
We are not liable for delays or failures in shipping due to events beyond our control (e.g. natural disasters, strikes or courier delays).
Once an order has been shipped and handed over to the courier, My Beauty Friend is not responsible for:
lost or stolen parcels.
delivery delays caused by the courier.
parcels marked as delivered.
incorrect addresses entered by the customer.
failed delivery attempts where no one was available to receive the package.
Any delivery issues must be raised directly with the shipping courier using your tracking information.
We are not liable for lost goods once dispatch has been completed.
5. Missed Deliveries & Parcel Collection
If you are not home to receive your parcel, the courier may leave a card or send a notification advising you to collect your parcel from a local depot or post office.
It is the customers responsibility to collect parcels within the required timeframe.
If an order is not collected and is returned to My Beauty Friend, the courier charges us a return shipping fee. In this case, a store credit will be issued minus:
the return shipping cost.
a $5 handling and packaging fee.
No exceptions will apply.
6. Incorrect Address Information
If an incorrect shipping address is provided by the customer, we are not responsible for lost parcels or additional shipping costs.
Orders returned to us due to an incorrect or incomplete address may require additional postage fees for re - delivery.
7. Delivery Timeframes
Estimated shipping timeframes are provided as a guide only and are not guaranteed. Delays may occur during peak periods, holidays, weather events or courier disruptions. Notifications will be sent of the shipping progress.
8. Order Cancellations
We are unable to cancel orders once an order has been confirmed, processed or dispatched.
9. Damaged Parcels
If your parcel arrives visibly damaged, please contact us within 48 hours of delivery and provide clear photos of the packaging and products so we can assist you further. Please see return and refund policy.
10. Stock Availability
We ensure that all products listed on our website are currently in stock. In the event that an ordered item is not available or we are unable to fulfil your order, we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a refund.
Return and Refund Policy
By purchasing from our store, you acknowledge and agree to this Return and Refund Policy.
1. No Refunds or Exchanges
Due to hygiene, health and safety reasons all sales are final. We do not offer refunds, returns or exchanges.
Please ensure that you review all product details and ingredients carefully before placing your order.
2. Damaged, Defective or Incorrect Items
If you receive an item that is:
damaged during delivery.
defective.
incorrect compared to your order.
Please contact us within 48 hours of receiving your package.
To help us resolve the issue quickly, please provide:
your order number.
clear photos of the item and packaging.
a brief description of the issue.
After reviewing your claim, we may offer:
a replacement product.
store credit.
another appropriate resolution at our discretion.
3. Order Cancellations
We are unable to cancel orders once an order has been confirmed, processed or dispatched.
4. Delivery Costs
Shipping fees are non refundable unless the error was caused by us.
5. Reactions
Customers are responsible for reviewing the ingredient lists and product descriptions before purchase. We are not responsible for reactions, sensitivities or adverse reactions caused by the use of any products.
We recommend conducting a patch test before full application of any new product.
6. Fraudulent Chargebacks
If you experience any issues with your order, please contact us first to assist in resolving the matter quickly, before initiating a chargeback or payment dispute with your bank or payment provider.
Any fraudulent or abusive chargeback attempts, including claims made after products have been delivered or received, may be investigated and disputed with supporting evidence such as tracking information, delivery confirmation, communication records and order details.
We reserve the right to refuse future orders from customers who engage in fraudulent chargeback activity.